Apollo — Wallboard

Wallboard

Manage Contact Centre Performance in Real Time

A visual communication tool for displaying realt imeinformation related to contact center performance and operations. A consolidated view for gaining valuable insight such as the number of calls in the queue, call priority and how long a call has been placed on hold so floor managers and supervisors can timely make adjustments in their work flows and effectively manage their operations .

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What is Wallboard?

A comprehensive suite of reports tailored towards Business users as well as Floor Managers and Call Centre Supervisors allowing them to make better business decisions while gaining valuable insight into their operations. Quickly access large volumes of historic data and metrics such as Agent, IVR, Queue and Call Traffic Reports.

User Interfaces

Wallboard

Wallboard for Multipal teams

Wallbaord Dark

Wallbaord Light

Powerful Features

Improve your Business Communication Experience

Trend Monitoring

Daily Trend Monitoring.

Call & Queue Monitoring

Call, IVR and Skill Queue Monitoring.

Agent Status Monitoring

Agent Status Overview Monitoring.

Leaderboard

Agent Performance Leaderboard.

KPI Management

KPI Threshold Management.

Multipal Teams

Multipal Teams Management.

Advance Reporting

A comprehensive suite of reports tailored towards Business users as well as Floor Managers and Call Centre Supervisors allowing them to make better business decisions while gaining valuable insight into their operations. Quickly access large volumes of historic data and metrics such as Agent, IVR, Queue and Call Traffic Reports.