Skill set based Ticketing
N-Tier Escalation Matrix
An Efficent Dashboard
Get an overview of total projects, reports,performing reports, complaints, SMS integration, users and other organization. Project task’s status, donut chart shows tasks progress whereas a project status shows a radar chart will give a visual status of various projects undertaken by a business.
Complaints management is about resolving individual complaints and identifying opportunities to make systemic improvements. Every organisation that deals with the public will receive complaints. The community expects government organisations to be customer-focused and responsive to complaints.
It consists of the history of the customers chat from which they complain about the issue and the organization will resolve the problem.
Consist of default escalations, hard area by unit and hard area by reference.