CUSTOMER EXPERIENCE MANAGEMENT
Apollo CEM solutions help you understand your customer better. We optimize your data streams and enable your organization to become more customer centric. Apollo specializes in providing solutions that cater your specific need by combining data from all available interaction points and using complex algorithms to define a metric value which can track mission critical interaction points for all defined business segments.
Contact Centers are the first step towards better customer experience. We design, deploy, maintain and optimise solutions keeping in view your business needs. Whether you are a small scale or an enterprise setup. Whether it is a unified contact centre or a distributed one, we have the right set of tools and skills to take you ahead in achieving enhanced customer engagement and outreach.
The past few years have seen a sharp incline in smart phone usage and its integration into our daily lives and core business operations. It is integral for every services oriented organization to have a presence on their customer’s phone. Apollo is enabled to publish and launch multi-platform applications that help in improved customer experience and pave a way for customer self-service enablement
Monitoring & Telco Network Optimization
Apollo provides mobility Intelligence Platforms, which enable telecom operators to analyze network performance and determine Quality of Experience in their network. These cutting edge technology solutions enable operators to drive higher customer experience levels in-turn effecting profitability in today’s increasingly complex mobile landscape.
Social Media is a rapidly growing market which is becoming an increasingly market influencing tool. Main stream organizations are now using running Social Media extensively as a part of their marketing and research strategy. Apollo offers its customer’s solutions comprised of tools and aggregation engines that help get the right information and outreach to the most influential people in their specific market segment